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A package does not start to download. CTM JOB {XXXX} Suspended.

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Hello Everyone,

 

I have a package which is does not get downloaded by the clients in one specific location. This location has its DP. This DP is updated with all the required packages and they are updated fine. I confirmed this from distmgr.log file.

 

One of packages for installing an application does not start get downloaded from the DP. CTM will always suspend the job with no additional information.

 

Other packages from the same DP are downloaded fine, on the same machine as seen in the CTM.log below:

 

===================

Created and Sent Location Request '{AF48F8F5-B8EE-4C8D-A865-03CF8AFCB318}' for package 00000006 ContentTransferManager 10/29/2008 7:56:25 PM 3428 (0x0D64)
CTM job {57A7E33F-660E-4C69-BF5D-C6E8A0FF85A7} entered phase CCM_DOWNLOADSTATUS_DOWNLOADING_DATA ContentTransferManager 10/29/2008 7:56:25 PM 3428 (0x0D64)
Queued location request '{AF48F8F5-B8EE-4C8D-A865-03CF8AFCB318}' for CTM job '{57A7E33F-660E-4C69-BF5D-C6E8A0FF85A7}'. ContentTransferManager 10/29/2008 7:56:25 PM 3428 (0x0D64)
Persisted locations for CTM job {57A7E33F-660E-4C69-BF5D-C6E8A0FF85A7}:
 (REMOTE) http://contoso.com/SMS_DP_SMSDP$/SMSPKG/00000006
 (REMOTE) file:\\contoso.com\SMSDP$\SMSPKG\00000006 ContentTransferManager 10/29/2008 7:56:26 PM 1136 (0x0470)
CTM job {57A7E33F-660E-4C69-BF5D-C6E8A0FF85A7} (corresponding DTS job {15EE0936-DAD3-4263-AA3E-F2F105DBBDFA}) started download from 'http://contoso.com/SMS_DP_SMSDP$/SMSPKG/00000006' ContentTransferManager 10/29/2008 7:56:26 PM 1136 (0x0470)
CTM job {57A7E33F-660E-4C69-BF5D-C6E8A0FF85A7} entered phase CCM_DOWNLOADSTATUS_DOWNLOADING_DATA ContentTransferManager 10/29/2008 7:56:26 PM 3312 (0x0CF0)
Starting CTM job {5CF85F6F-BD7D-4B1B-B23B-F3E21E84E266}. ContentTransferManager 10/29/2008 7:56:27 PM 3176 (0x0C68)
Created CTM job {5CF85F6F-BD7D-4B1B-B23B-F3E21E84E266} for user S-1-5-18 ContentTransferManager 10/29/2008 7:56:27 PM 3176 (0x0C68)
Created and Sent Location Request '{47F84211-8172-4FA6-9C3A-96B853060641}' for package 00000018 ContentTransferManager 10/29/2008 7:56:27 PM 3428 (0x0D64)
CTM job {5CF85F6F-BD7D-4B1B-B23B-F3E21E84E266} entered phase CCM_DOWNLOADSTATUS_DOWNLOADING_DATA ContentTransferManager 10/29/2008 7:56:27 PM 3428 (0x0D64)
Queued location request '{47F84211-8172-4FA6-9C3A-96B853060641}' for CTM job '{5CF85F6F-BD7D-4B1B-B23B-F3E21E84E266}'. ContentTransferManager 10/29/2008 7:56:27 PM 3428 (0x0D64)
CTM job {57A7E33F-660E-4C69-BF5D-C6E8A0FF85A7} entered phase CCM_DOWNLOADSTATUS_DOWNLOADING_DATA ContentTransferManager 10/29/2008 7:56:27 PM 3312 (0x0CF0)
CTM job {57A7E33F-660E-4C69-BF5D-C6E8A0FF85A7} entered phase CCM_DOWNLOADSTATUS_DOWNLOADING_DATA ContentTransferManager 10/29/2008 7:56:28 PM 2176 (0x0880)
CTM job {5CF85F6F-BD7D-4B1B-B23B-F3E21E84E266} suspended ContentTransferManager 10/29/2008 7:56:28 PM 1136 (0x0470)
CTM job {57A7E33F-660E-4C69-BF5D-C6E8A0FF85A7} entered phase CCM_DOWNLOADSTATUS_DOWNLOADING_DATA ContentTransferManager 10/29/2008 7:56:29 PM 1136 (0x0470)
CTM job {57A7E33F-660E-4C69-BF5D-C6E8A0FF85A7} successfully processed download completion. ContentTransferManager 10/29/2008 7:56:54 PM 1136 (0x0470)
Starting CTM job {5CF85F6F-BD7D-4B1B-B23B-F3E21E84E266}. ContentTransferManager 10/29/2008 8:50:12 PM 1552 (0x0610)
CTM job {5CF85F6F-BD7D-4B1B-B23B-F3E21E84E266} suspended ContentTransferManager 10/29/2008 8:50:15 PM 1552 (0x0610)
CTM job {5CF85F6F-BD7D-4B1B-B23B-F3E21E84E266} suspended ContentTransferManager 10/29/2008 9:23:28 PM 2088 (0x0828)
Starting CTM job {5CF85F6F-BD7D-4B1B-B23B-F3E21E84E266}. ContentTransferManager 10/29/2008 9:25:17 PM 2800 (0x0AF0)
CTM job {5CF85F6F-BD7D-4B1B-B23B-F3E21E84E266} suspended ContentTransferManager 10/29/2008 9:25:24 PM 3400 (0x0D48)
=================

 

As you can see package 00000006 gets downloaded without any issues, but the package 00000018 does not start to download.

 

This is from the CAS.log

=================

 

Location update from CTM for content 00000018.2 and request {01E64A83-BEDD-432B-9364-F45FEC2F2CFE} ContentAccess 10/29/2008 8:50:15 PM 3580 (0x0DFC)
Download request only, ignoring location update ContentAccess 10/29/2008 8:50:15 PM 3580 (0x0DFC)
Location update from CTM for content 00000018.2 and request {01E64A83-BEDD-432B-9364-F45FEC2F2CFE} ContentAccess 10/29/2008 9:23:28 PM 1612 (0x064C)
Download request only, ignoring location update ContentAccess 10/29/2008 9:23:28 PM 1612 (0x064C)
Location update from CTM for content 00000018.2 and request {01E64A83-BEDD-432B-9364-F45FEC2F2CFE} ContentAccess 10/29/2008 9:25:24 PM 3332 (0x0D04)
Download request only, ignoring location update ContentAccess 10/29/2008 9:25:24 PM 3332 (0x0D04)
================

 

 

 

I have deployed the same package 00000018 to a machine in different site, which has a different DP and it works fine.

 

So, I conclude that the Package has the correct settings. And as others packages are been downloaded from this DP, the DP also has correct settings.

 

Any pointers are much appriciated.

 

Kind Regards,
Deeps.

 


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